Chargeback Object

A chargeback is initiated by a customer to reverse a specific transaction charge on their billing statement. Work with the Chargeback object when you subscribe to Vindicia’s ChargeGuard service to dispute chargebacks on your behalf. (See ChargeGuard in the CashBox Programming Guide for more information.)

Each Chargeback object holds information about a chargeback against a specific transaction. This transaction could be a one-time transaction, or a rebilling transaction generated by a CashBox AutoBill object (subscription). If you are using ChargeGuard only, and are conducting transactions outside of CashBox, the transaction is simply a transaction reported by you.

Chargebacks are usually automatically downloaded by Vindicia from your payment processor. As Vindicia takes steps to dispute a chargeback on your behalf, the status of the Chargeback object will change.