amount

decimal

This chargeback’s settlement amount, which usually matches the amount of the original transaction. In some cases, customers charge back only part of a transaction. (Vindicia does not provide information on the items that are charged back.)

Note Given exchange-rate fluctuations, transactions across currencies might be charged back at amounts that differ from the original amounts.

caseNumber

string

Your bank’s case number for this Chargeback object, if any.

currency

string

The ISO 4217 currency code (see www.xe.com/iso4217.htm) of this Chargeback object. This currency applies to the settlement amount (see the amount attribute). The default is USD.

divisionNumber

string

The number of your division or group your payment processor used when processing the original Transaction. Chase Paymentech refers to this number as the Division Number; Litle calls it the Report Group; MeS calls it the Profile ID.

merchantNumber

string

Your bank’s merchant number, which identifies you as the merchant.

merchantTransactionId

string

Your unique identifier for the transaction associated with this Chargeback object. If CashBox generated the transaction, for example, for a recurring bill, CashBox created this ID for you when processing the transaction with your payment processor. If you did not process the transaction through CashBox, but only reported it to Vindicia, then this ID must match the order number you used when processing the transaction with your payment processor.

merchantTransactionTimestamp

dateTime

A time stamp that specifies the date and time when the original transaction occurred.

merchantUserId

string

Your unique identifier for the account of the customer who conducted the original transaction.

See the merchantAccountId attribute of the Account object.

nameValues

NameValuePair[]

Optional. An array of name–value pairs for the Chargeback object.

See The NameValuePair Object.

note

string

Notes on the Chargeback object. Vindicia personnel might make entries here during the dispute process.

presentmentAmount

decimal

The amount charged back (in the presentment currency), which usually matches the amount of the original transaction. Specify this attribute if the original transaction was processed with Chase Paymentech in a currency other than USD.

presentmentCurrency

string

The ISO 4217 currency code (see www.xe.com/iso4217.htm) of this transaction at presentment. The default is USD.

postedTimestamp

dateTime

A time stamp that specifies the date and time when the chargeback was posted in the Vindicia database. The difference in time between the chargeback, and this posted time stamp, will depend on the frequency at which Vindicia downloads chargebacks from your bank or payment processor.

processorReceivedTimestamp

dateTime

A time stamp that specifies the date and time when your bank received the chargeback from the customer.

reasonCode

string

The reason code reported by your bank for this Chargeback object. Reason codes vary from bank to bank.

referenceNumber

string

Your bank’s reference number for this Chargeback object, if any.

status

ChargebackStatus

The current chargeback status in ChargeGuard. A chargeback goes through a life cycle as Vindicia disputes the chargeback on your behalf.

See ChargebackStatus Object Values.

statusChangedTimestamp

dateTime

A time stamp that specifies the date and time for the last status change.

VID

string

Vindicia's Globally Unique Identifier (GUID) for this object. When creating a new Chargeback object, leave this field blank; it will be automatically populated by CashBox.