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Chargeback Details

Chargeback Details

The Chargeback Details page lists specific information about a selected Chargeback, including Chargeback details, information about the primary Transaction against which the Chargeback applies, and associated Transactions, if any.

Chargeback Details Page

The bottom of the Chargeback Details page includes a pane which summarizes the Chargeback history.

  • Line Items lists the Charges and Products associated with the Transaction.
  • Token Activity lists any Token activity associated with the transaction, such as customer purchases, refunds, or grants.
  • Disposition History lists the current status of the Transaction as it moves through the payment processor.
  • Activity History lists CashBox or customer activity, such as email notifications or payments, related to the Transaction.
  • Event History lists any Rated Unit Events associated with the Transaction.
  • Personal Identifiers lists any merchant-specific information about the Transaction.

If there are other Transactions related to the primary Transaction, they are listed under Associated Transactions at the very bottom of the page.

The following table lists Chargeback Details Parameters:

Field

Description

Chargeback ID

CashBox’s unique identifier for the Chargeback.

Case Number

The identifier for the Chargeback assigned by the merchant processor.

Merchant

Your company’s name.

Reference Number

The secondary Chargeback identifier used by some payment processors, if provided.

Status

The current status of the Chargeback and date and time of the latest status.

For more information, see Chargeback Status Definitions.

Status Change Time

The date and time the status of the Chargeback was last changed.

Amount

The amount and currency of the Chargeback.

Posted Time

The date and time that the Chargeback case was received by Vindicia.

Reason Code

The reason code from the payment processor associated with the Chargeback. For more information, see Chargeback Reason Codes.

Processor Received Time

The date and time the processor received the Chargeback notice from the issuing bank.

Description

A detailed explanation of the reason code.

Vindicia Received Time

The date and time the Chargeback was received by Vindicia and entered into the system.

Bank Merchant ID

Your company’s unique identifier with the payment processor.

Disposition Log

A link to a log that lists the disposition status history of the Chargeback. Information about the disposition status history is listed in tabular format. Details include:

  • Disposition Status
  • Timestamp of the latest status
  • Note, if any, about the status

For more information, see Chargeback Status Definitions.

Merchant Transaction ID

Your identifier for the primary Transaction identifier. Click View Transaction to display the details of the original transaction.

Refunds

Refunded amount(s) for the primary Transaction, if any.

If refunds have been issued on the Transaction, information about the refunds is shown in tabular format. Details include:

  • Refund Amount
  • Currency Type
  • Date
  • Refund Status
  • Additional information, as appropriate

For more information, see Refund Details.

Timestamp

The date and time the original Transaction occurred.

Amount

The amount and currency of the original Transaction.

Merchant Customer ID

The merchant’s unique identifier for the customer Account.

Merchant Affiliate ID

Custom text field, which may be used to track your affiliates.

Division ID

The sub-division of the Merchant ID by which the payment provider reports or settles funds, if any.

IP Address

The IP address the original order originated from, if captured and passed to Vindicia.

Email

The customer’s email address. Also provides a count of previous transactions associated with this email address.

Customer Tax Exemption

The customer’s tax exemption status. If tax exemption status is unknown, this field displays “Not Available.”

Payment Type

The payment method used to finance the Transaction and a count of the number of previous transactions associated with this particular payment method. Valid types include:

  • CreditCard
  • ECP
  • DirectDebit
  • PayPal
  • Skrill
  • Boleto
  • EDD
  • Tokens

Account Holder

The name associated with the payment method used for this Transaction.

Billing Profile ID

The merchant’s unique ID associated with the Billing Profile for this Transaction.

Customer Specified Type

The Credit Card type supplied by the customer.

Customer Specified Description

The payment method profile description supplied by the customer.

Credit Card Number

The credit card number used for this Transaction, if a credit card is used as the payment method for this Transaction.

When the customer enters this number, it is hashed, securely sent, and stored in the CashBox system. Thereafter, only the first 6 and last 4 digits of this number are displayed.

Credit Card Expiration

Expiration date of the credit card, if a credit card is used as a payment method for this Transaction.

Last Account Update Request Date

The date the last Account Updater request was sent.

Last Account Update Response

The response from the last Account Updater request.

Response Code (A/E)

The response code received from the last Account Updater request.

(ECP) Account Type

Type of bank Account (Consumer Checking, Consumer Savings, or Corporate Checking), if ECP is used as the payment method for this Transaction.

(ECP) Transaction Type

The types of Transactions supported, if ECP is used as the payment method for this Transaction. Valid values are:

  • Inbound: funds can be debited from Account (to merchant)
  • Outbound: funds can be credited to Account (from merchant)
  • InboundOutbound: funds can be debited or credited from/to Account
  • Transfer: Funds can be transferred between two Accounts (non-merchant Accounts). This type is not currently supported.

(ECP) Routing Number

Required field, specifying the Bank Routing Number for an ECP

(ECP) Account Number

Required field, specifying the Bank Account Number.

When this number is entered it is hashed, securely sent, and stored in the CashBox system. Thereafter, only the last 4 are displayed.

(Boleto) Fiscal Number

Displays the last four digits of the customer’s registration number (CPF/CNPJ).

(EDD) Bank Sort Code

Displays the last four digits of the bank sort code.

Token Type

Displays the Token Type used for payment.

Token Description

Displays the description for Token Type used for payment.

Token Balance

Displays the current balance for the Token Type used for payment.

Billing Address

The Billing address information for the customer that may include the customer’s Name, Address lines, City, State/Province, Country and Postal Code.

Although this field is optional in CashBox, merchants may require parts of the address to process , and to calculate applicable taxes. Note that merchants who charge taxes typically use the address information provided in the Shipping Address field to calculate taxes, because that is the location where the Product will most likely be used.

(Credit Card) CVN Checked

Indicates whether the verification code was checked by the payment processor.

  • Yes: code was checked and verified
  • No: code was not checked

(Credit Card) Code

The Address Verification Service reason code and description returned by the payment processor.

(Credit Card) CVN Checked

Indicates whether the CVN code was checked for the Transaction.

(Credit Card) AVS Code

The Address Verification System reason code and description returned by the payment processor.

(Credit Card) CVN Code

The Card Verification Number reason code and description returned by the payment processor.

Payment Provider Response

Indicates the status of the payment provider and if an auth response was expected.

  • Transaction Successful: Approved
  • Transaction Declined: No Answer
  • Not Available

Shipping Information

The shipping address information for the customer, including:

  • Customer's Name
  • Address
  • City
  • State/Province
  • Country
  • Postal Code

Although this field is optional in CashBox, merchants may require parts of the address to process , and to calculate applicable taxes. Note that merchants who charge taxes typically use the address information provided in the Shipping Address field to calculate taxes, because that is the location where the Product will most likely be used.

Line Items

Lists the items, Products, or services associated with the Transaction.

Token Activity

Lists any Token activity associated with the Transaction.

Disposition History

Lists Transaction status information and changes.

Activity History

Lists all events associated with the Transaction. Activity History might include:

  • Activity type
  • Date and time of activity
  • Activity details, if any

Events are either reported by the merchant, or generated by an AutoBill for billing events. Pre-defined event activities include: Login, Logout, Email, Call, URL access, Product delivery/Fulfillment, service use, service cancellation, and Notes.

You may also define your own activity events to display in this field.

Event History

Lists any Rated Unit Events associated with the Transaction.

Personal Identifiers

Optional, customized, merchant-specific information associated with the Transaction in the form of name-value pairs.

Click a value displayed as a link to see the AutoBill related to the transaction.

For more information, see Working with Custom Data.

Associated Transactions

Other Transactions that are related to the primary Transaction that is associated with the Chargeback.

 

On the Chargeback Details page, you may also:

  • View a list of all Transactions associated with the Payment Method displayed for this Transaction.
  • View the details about the primary Transactions associated with the Chargeback.
  • View a list of all Transactions associated with the Customer Email address displayed for this Transaction.

To view a list of all Transactions associated with the Payment Type for the Transaction:

  • Click the link in the Payment Type field. For example, if the Payment Type is a credit card, the link is CreditCard (Active) or CreditCard (Inactive).

    CashBox opens the Transactions List page, which displays a list of all Transactions in your records where payment was made using the same payment method. For more information, see .

To view details on the primary Transaction associated with the Chargeback:

  • Click the View Transaction link on the right side of the Chargeback Details page to open theTransaction Details page for the Primary Transaction.

To view a list of all Transactions associated with the Customer Email address for the Transaction:

  • Click the email address in the Email field.

    CashBox opens the Transaction List page, which displays a list of all Transactions in your records that share a common customer email address.

Refunds

Any refunds associated with the primary Transaction are listed in a Refunds pane.

Chargeback Details Page: Refunds Pane

Refunds Field Details include:

Field

Description

Amount

Amount refunded. CashBox supports both full and partial refunds, such that the total amount refunded can never exceed the original Transaction amount.

Cur

Currency used for the refund Transaction.

TS

Timestamp (Date and Time) of refund.

Status

Current status of the refund. (Refunds are submitted to payment processors in batch mode.)

  • Pending: Refund is queued in a batch job that has not yet run.
  • Complete: Refund was processed by the payment processor.

Ref String

Data returned by the payment processor about the refund. (This field is usually empty.)

Ref ID

Transaction ID associated with the refund transaction sent to the payment processor.

Note

Any text entered in the Refund’s Note field when the refund was processed.

Line Items

If there are one or more Products associated with a Transaction, then the Product information is displayed in tabular form on the Transaction Detail page in the Line Items field. Each line item is listed in a separate row of the table. For example:

Chargeback Details Page: Line Items Pane

Line Items Field Details include:

Field

Description

Type

Activity associated with the line item..

SKU

A Product ID or shop-keeping unit (SKU) for a line item associated with the Transaction.

Description

A short description of the line item.

Qty

Number of items of Type in this line item.

Amount

Amount paid for the line item.

Cur

Currency used for the Transaction.

Viewing Disposition History Details

Every financial action taken against a Transaction is recorded as Disposition History, and listed on theChargeback Details page in chronological order.

Chargeback Details Page: Disposition History Pane

Disposition History Field Details include:

Field

Description

Timestamp

Timestamp (Date and Time) of the Transaction event.

Disposition

Status of the Transaction event.

See for a list and description of Transaction status settings.

Note

Optional information provided by the payment processor related to the Transaction, including payment processor reason code.

Activity History

Non-financial activities related to Transactions, such as email billing notifications, or notes added to the Account or AutoBill, are saved as Activity History, and listed on the Chargeback Details page.

For an example of the Activity History pane and a definition of the fields listed, see Activity History Details for Transactions.

Personal Identifiers

In addition to the Transaction information that CashBox and ChargeGuard track, merchants may created their own custom applications that use the CashBox and ChargeGuard API to handle Transactions and record additional data in the form of name–value pairs, where name is essentially a custom name, andvalue is the data contained in the field. If a merchant provides this data to CashBox or ChargeGuard through a custom application, it is displayed in the Personal Identifiers field for the primary Transaction on the Chargeback Details Page.

For an example of the Personal Identifiers pane and a definition of the fields listed, see Personal Identifiers Details for Transactions.

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