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Chargeback Reason Code Summary Report

Chargeback Reason Code Summary Report

This report breaks down the chargeback count, by month and by reason code, for a selected time period.

Click the Chargeback Reason Code Summary link to open the Chargeback Reason Code Breakdown report setup page.

Use this report to help identify product and/or internal customer service issues that may be resulting in an increased chargeback rate.

Chargeback Reason Code Breakdown Report Setup

Select a Date Range, and a Payment Method, if desired, and click Submit to generate the report.

Chargeback Reason Code Breakdown Report

The Chargeback Reason Code Breakdown report lists the following information:

Field

Description

Reason Code

The reason code assigned to the chargeback by the Payment Processor.

Description

The Payment Processor's description of their reason code.

Month(s)

The month the chargebacks were received, based on Payment Processor received date.

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