Skip to main content
Vindicia Knowledge Center

Chargeback Summary Report

Chargeback Summary Report

This report lists chargebacks received by your Payment Processor for the selected time period, including payment method, status, currency, reason code and average ticket.

It shows information concerning chargeback trends, and tracks Vindicia's success rate across multiple payment methods and currencies.

Chargeback Summary Report Setup

Select a Date Range, a Payment Method and/or Reason Code, if desired, and click Submit to generate the Report. (If you specify a Payment Method, the Report will list aggregated data as well.)

  • Processor Received Date Range: select the rage of dates for which you would like chargebacks returned. ( Note: While you may define a date range by day (03/13/2010), the Chargeback Report Header will show only the month (03/2010).)
  • Payment Method: select the Payment Method(s) for which you would like chargebacks returned.
  • Reason Code: select the Reason Code(s) for which you would like chargebacks returned.
  • Download as CSV: select this checkbox to download your results as a CSV file.

 

Chargeback Summary Report

(All currencies included during the specified date range will be listed in the report.)

Click the red arrow to open a details pane for the selected field, which will break down the information shown by currency, listing individual sub-totals by:

  • Quantity,
  • Amount,
  • Amount in USD, and
  • As % of Total Chargebacks.

Chargeback Summary Report Details

The Chargeback Summary report lists the following information:

Field

Description

Total Chargebacks

Lists the total number and USD value of chargebacks received for the selected reason code(s) during the time period specified (based on processor received date).

Chargebacks Disputed

Lists the total number of chargebacks disputed by Vindicia, their value in USD, and their percentage of total chargebacks received for the time period (based on processor received date).

Disputed chargebacks include those with status: challenged, won, or lost.

Chargebacks Not Disputed

Lists the number of chargebacks received but not disputed by Vindicia for the time period specified (based on processor received date). Chargebacks not disputed include those with status: true fraud or valid chargeback.

This pane also lists the information shown by:

  • True Fraud Chargebacks
  • Total Legit-Fraud Chargebacks
  • Total Amount Legit-Fraud in USD
  • As % of Total Chargebacks

Click the red arrow to open panes listing this information by currency.

Chargebacks Won

Lists the number of chargebacks, for the selected reason code(s), that were received, challenged, and successfully reversed in the merchant's favor during the listed time period (based on processor received date).

Chargebacks Lost

Lists the number of chargebacks, for the selected reason code(s), that were received, challenged, and not reversed in the merchant's favor during the listed time period (based on processor received date).

Cashbox Features

Learn More
Cashbox Features

For Developers

Learn More
For Developers
Back to Top