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Transaction Refund Detail Report

Transaction Refund Detail Report

This report lists refund Transaction details for the selected time period. The original Transaction information and refund Transaction ID and date are also provided.

Totals, by page or All, provided for Pre-Tax and Total Billed.

Transaction Refund Detail Report Setup

Enter your search parameters, select the information you wish to be displayed, and click Submit to generate the report.

Transaction Refund Detail Report

This report includes the following Transaction Refund Detail Report Fields:

Field

Description

Company

The Customer’s Company, if available.

Account ID

The Customer’s ID.

Account Name

The Customer’s Name

Affiliate ID

The affiliate ID of each listed Transaction, if any.

Sub-Affiliate ID

The sub-affiliate ID of each listed Transaction, if any.

Product ID

Product ID from the customer's AutoBill or as specified in the Transaction. If the Transaction is not generated from an AutoBill and the Product is not defined in CashBox, this field will not be populated.

Product Name

Product description from the customer's AutoBill, or as specified in the Transaction. If the Transaction is not generated from an AutoBill and the Product is not defined in CashBox, this field will not be populated.

Billing Plan ID

ID of the associated billing plan.

Payment Method

Payment Method used for the original Transaction (e.g., Credit Card, ECP, PayPal).

Payment Method Type

Additional information concerning the Payment Method used. If the payment method is Credit Card, the card type (e.g., Visa, MasterCard, AMEX, Discover, etc.) will be used. If the payment method is Token, the token type will be displayed. For some Payment Methods, such as Boleto and PayPal, no additional information is available.

Original Transaction ID

The ID of the Transaction for which the refund was generated.

Processor ID

The name Vindicia uses to identify a CashBox Transaction to the associated payment processor. This is usually the CashBox Transaction ID. In some cases however, due to the format requirements of some payment processors, CashBox alters the Transaction name before sending it to the processor. In those cases, the name of a transaction in a report by the payment processor will differ from the name of the same transaction in a report by Vindicia. The enables you to reconcile the original CashBox Transaction name with the altered Transaction name CashBox sends to the payment processor, to identify the Transaction.

Original Transaction Date

The date of the Transaction for which the refund was generated.

Pre Tax Amount

Amount before tax.

Tax Collected

Tax calculated.

Total Billed

Amount plus Tax.

Currency

Currency of refund Transaction.

Refund ID

ID of the refund Transaction sent to the payment processor.

Refund Date

Date of the refund.

Refund Amount

Amount of the refund (can be partial or full).

Refund Status

Status of the refund Transaction.

  • Reported—refund has been issued but has not been processed by the payment processor/issuer.
  • Processing—refund call has been requested for a transaction that has not yet been captured. The refund will start processing after capture of the transaction (refunds are batched and sent daily).
  • Failed—payment processor has rejected the refund.
  • Complete—refund Transaction has been sent and processed by payment processor

Refund Note

Note, if any, entered when the refund was issued.

Issued By

The user name of the person who processed the refund.

City

Customer’s billing city.

State/District

Customer’s billing state or district.

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Cashbox Features

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