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Vindicia Knowledge Center

Chargeback Status Definitions

The following table summarizes the possible values for the Status field of the Chargeback object, and provides additional information relevant to understanding those values.

Status

Definition

New

Initial status when a Chargeback is received by Vindicia for review.

Retrieval

Retrieval/Ticket Request is received by Vindicia.

Responded

Vindicia has responded to a retrieval/ticket request.

Legitimate-Other

The Chargeback will not be challenged due to a customer service/billing issue made by the merchant.

Legitimate-Fraud

The Chargeback appears to be a case of true fraud, and will not be challenged by Vindicia.

Challenged

Vindicia has submitted rebuttal documents to the processor in an attempt to reverse the Chargeback.

Appealed

The customer submitted a Chargeback, Vindicia successfully challenged the Chargeback, and the customer or issuing bank has elected to continue the dispute.

Won

The Chargeback was reversed in favor of the merchant.

Lost

The Chargeback stands and no money will be transferred back to the merchant.

Expired

Chargeback documents or Transaction information was received too late, and Vindicia is unable to respond to the Chargeback.

Pass

Even though there is complete Transaction and Chargeback information, Vindicia is choosing not to challenge the Chargeback.

Incomplete

A Chargeback was received on a Transaction that is missing Transaction detail/information. Vindicia is unable to respond to the Chargeback until the Transaction detail is received.

New-2nd Chargeback

A second Chargeback is received on a Transaction that was previously charged back, responded to, and won.

Duplicate

A duplicate Chargeback is received and entered on a single Transaction.

Pre-Arbitration

Visa only. The issuing bank indicates that a customer continues to dispute a Chargeback previously reversed in favor of the merchant, and offers the merchant an opportunity to return the funds to the customer before pursuing arbitration.

Pre-Arbitration Accept

Visa only. A customer continues to dispute a Chargeback previously reversed in favor of the merchant. Vindicia elects to return funds to the customer for the previously won Chargeback rather than pursuing arbitration.

Pre-Arbitration Decline

Visa only. A customer continues to dispute a Chargeback previously reversed in favor of the merchant. Vindicia indicates its willingness to engage in arbitration on behalf of the merchant.

Pre-Arbitration Won

Visa only. A disputed Chargeback slated for arbitration was reversed in favor of the merchant prior to entering arbitration.

Pre-Arbitration Pass

Visa only. A customer continued to dispute a previously won Chargeback that Vindicia expressed its willingness to engage in arbitration over, but the pre-arbitration decision is to allow the customer to retain the funds.

Arbitration

The Chargeback is in arbitration, and the card association will rule on the legitimacy of the Chargeback.