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Vindicia Knowledge Center

Transaction Details

Transaction Details

The Transaction Details page lists information about a single Transaction, including the date, time, and amount of the Transaction, the payment method, customer contact information, and shipping and billing address. Refund and Chargeback details, if any, appear at the top of the page. A tax exemption box is also displayed, when applicable.

Transaction Details Page

For more information on the listed fields, see Transaction Parameters.

The Transaction Details Page above is for a credit card payment. The Payment Information section differs according to the payment method used.

To view a list of all Transactions associated with the Payment Type for the Transaction:

  • Click the link in the Payment Type field. For example, if the Payment Type is a credit card, the link is CreditCard (Active) or CreditCard (Inactive).

    CashBox opens the Transactions List page, which displays a list of all Transactions in your records where payment was made using the same payment method. For more information, see Searching for Transactions.

To view a list of all Transactions associated with the Customer Email address for the Transaction:

  • Click the email address in the Email field.

    CashBox opens the Transaction List page, which displays a list of all Transactions in your records that share a common customer email address.

To view details on the methods used to calculate chargeback risk for the Transaction:

  • Click the view details... link to the right of the Chargeback Risk Explanation field. (If no risk was calculated, no link will be shown.)

    A pane is displayed directly below the link, and the link is changed to hide details... The pane lists one or more factors that were used to calculate and assign a chargeback risk to the Transaction. To close the pane, click hide details...

To issue a refund for the Transaction:

  • Click the Issue Refund link at the top of the Transaction Details page to open the Issue Refund page. For more information, see Refunding Transactions.

The following table lists and describes the Transaction Parameters included on the Transaction Details page.


Field

Description

Merchant Transaction ID

The unique identifier assigned to the Transaction sent to the payment processor.

Processor ID

The name Vindicia uses to identify a CashBox Transaction to the associated payment processor. This is usually the CashBox Merchant Transaction ID. In some cases however, due to the format requirements of some payment processors, CashBox alters the Transaction name before sending it to the processor. In those cases, the name of a transaction in a report by the payment processor will differ from the name of the same transaction in a report by Vindicia. The enables you to reconcile the original CashBox Transaction name with the altered Transaction name CashBox sends to the payment processor, to identify the Transaction.

Refunds

Refunds issued against the Transaction.

To issue a Refund against a Transaction, click the Issue Refund link to open the Issue Refund page. (The Issue Refund link will not be present if there is a chargeback associated with the Transaction.)

If refunds have been issued against the Transaction, information is listed in tabular format, including the refund amount, currency type, date, refund status.

For more information about the Refunds field, see Refund Details.

Timestamp

The date and time the Transaction was submitted.

Amount

The amount and currency of the Transaction.

Merchant Customer ID

The merchant’s unique identifier for the customer.

Merchant Affiliate ID

Custom text field, which may be used to track your affiliates.

Division ID

The merchant ID at the payment processor.

IP Address

The IP address from which the order originated, if available.

Email

The customer’s email address provided at the time of Transaction.

Customer Tax Exemptions

Any customer tax exemptions applied to the Transaction. Listed information includes:

  • Tax Exemption Code
  • Jurisdiction (country)
  • Start date
  • End date

AutoBill Cycle

The number of a particular billing in the AutoBill cycle for which this transaction collects. This value increments over the life of the AutoBill. This number also represents the renewal of the AutoBill. The initial billing of an AutoBill uses transactions that have a “0” AutoBill Cycle. A value of 3, for example, would represent transactions in the third renewal of the AutoBill.

Billing Plan Cycle

A number indicating the particular billing of an AutoBill, in the current Billing Plan, for this transaction. This is similar to AutoBill Cycle, except that this index tracks the number of billings since the plan was changed. For an AutoBill that never has a Billing Plan change, this value and the AutoBill Cycle will be the same.

Billing Period Start / End Date

The date that the Billing Period Start began / ended.

Chargebacks

Lists Chargebacks issued against the Transaction. If no there are no Chargebacks associated with the Transaction, this field does not appear on the Transaction Details page.

For more information about the Chargebacks fields, see Chargeback Details.

Payment Type

The payment method used for the Transaction and a count of the number of previous transactions associated with this particular payment method. Valid types include:

  • All Currency (non-token)
  •  All
  • Amazon
  • ApplyPay
  • Boleto
  • CarrierBilling
  • CreditCard
  • DirectDebit
  • ECP
  • GiftCard
  • Hosted Page
  • MerchantAcceptedPayment
  • PayPal
  • Skrill
  • Token

Account Holder

The name associated with the payment method used for this Transaction, if provided.

Billing Profile ID

The merchant’s unique ID associated with the Billing Profile for this Transaction.

Customer Specified Type

The Credit Card type supplied by the customer, if provided.

Customer Specified Description

The payment method description supplied by the customer, if provided.

Credit Card Number

The (hashed) credit card number used for this Transaction.

Credit Card Expiration

Expiration date of the credit card, if used for this Transaction.

Last Account Update Request Date

The date of the last (automated) Account Update request.

Last Account Update Response

The returned Response for the last Account Update request.

Date of Last A/E Response

The Date of the last Account Update Response. (A/E indicates whether the full Account or only the Expiration date was updated.)

Response Code (A/E)

The Response Code for the last Account Update Response. (A/E indicates whether the full Account, or only the Expiration date was updated.)

(Credit Card) CVN Checked

For Credit Card payments, indicates whether the verification code was checked by the payment processor. Valid values are:

  • Yes: code was checked and verified
  • No: code was not checked

(Credit Card) AVS Code

For Credit Card payments, lists the Address Verification Service reason code and description returned by the payment processor.

(Credit Card) CVN Code

For Credit Card payments, lists the Card Verification Number reason code and description returned by the payment processor.

Account Type

For ECP payments, lists the type of bank Account: Consumer Checking, Consumer Savings, or Corporate Checking.

Payment Provider Response

Indicates the status of the payment provider and if an auth response was expected. Possible values are:

  • Transaction Successful: Approved
  • Transaction Declined: No Answer
  • Not Available

Original Chargeback Risk

The originally calculated probability that the Transaction would result in a chargeback or exception as calculated by CashBox if Chargeback Fraud Screening is enabled.

  • -2: an error occurred
  • -1: no risk determined
  • 0-100: percent chance of a chargeback or exception

The date on which the original chargeback risk was calculated is displayed to the far right of the risk score.

Use the data in the Original Chargeback Risk field, if any, and the data in the Latest Chargeback Risk field, described below, to calibrate a Chargeback Risk threshold.

(original) Risk Explanation

Brief explanation of the Original Chargeback Risk score. If the Chargeback Risk is greater than 0, click the view details... link for a more detailed explanation.

Latest Chargeback Risk

Current probability that a Transaction will result in a chargeback or exception, as calculated by CashBox if Chargeback Fraud Screening is enabled for this merchant Account.

  • -2: an error occurred
  • -1: no risk determined
  • 0-100: percent chance of a chargeback or exception

The date on which the latest chargeback risk was calculated is displayed to the far right of the risk score.

Use the data in the Latest Chargeback Risk field, if any, and the data in the Original Chargeback Risk field, described above, to calibrate a Chargeback Risk threshold.

(latest) Risk Explanation

Brief explanation for the Chargeback Risk score. If the Chargeback Risk is greater than 0, click the view details... link for a more detailed explanation.

Update Latest Chargeback Risk

Click this link to recalculate the latest chargeback risk. The new risk score and update date are displayed in the fields directly above the link.

Billing Address

Billing address information for the customer.

Shipping Address

Shipping address information for the customer.

Transaction Type

(ECP only)

For ECP payments, lists the type of Transaction.

  • Inbound: funds were debited from the Account, to the merchant.
  • Outbound: funds were credited to Account from the merchant.

Routing Number

(ECP only)

For ECP payments, lists the Bank Routing Number.

Account Number

(ECP only)

For ECP payments, lists the (hashed) Bank Account Number.

Fiscal Number

(Boleto only)

For Boleto payments, displays the last four digits of the customer’s registration number (CPF/CNPJ).

Token Type

(Token based Transactions only)

Displays the kind of Token used for payment.

Bank Sort Code

(EDD only)

For EDD payments, lists the last four digits of the bank sort code.

Ri Code

(EDD only)

For EDD payments, lists the Relevé d'Identité Bancaire (RIB) for transactions processed by French banks.

Country Code

(EDD only)

For EDD payments, lists the (optional) ISO country code associated with the transaction.

Payment Mandate Received

(EDD only)

For EDD payments, indicates if a Payment Mandate for the transaction has been received.

  • Yes: mandate was received. (Click the link to download a PDF of the mandate.)
  • No: mandate was not received.

The table at the bottom of the page provides a summary record of the Transaction, including the products purchased, and the records for the Transaction process.

Transaction Details Page: Summary

The following table lists and describes the Transaction Summary Parameters at the bottom of the Transaction Details page.

Field

Description

#

Lists the Transaction Item index field, uniquely identifying that item within its Transaction. When concatenated or combined with any of the transaction’s unique identifiers, the index also provides a globally unique identifier for each item.

Line Items

Lists any AutoBill Items included in the Transaction.

For more information, see Line Item Details.

Token Activity

Lists any Token activity associated with the transaction, such as customer purchases, refunds, or grants.

For more information, see Token Activity.

Disposition History

Lists Transaction status information and changes.

For more information, see Disposition History Details.

Activity History

Lists CashBox or customer activity, such as email notifications or payments, related to the Transaction. Activity History might include:

  • Activity type.
  • Date and time of activity.
  • Activity details, if any.

Events are either reported by the merchant, or generated by an AutoBill for billing events. Pre-defined event activities include: Login, Logout, Email, Call, URL access, Product delivery/Fulfillment, service use, service cancellation, and Notes.

You may also define your own activity events to display in this field.

For more information, see Activity History Details.

Event History

Lists the Timestamp, Product ID, Rate Plan ID, AutoBill ID, and price for the Transaction.

Personal Identifiers

Lists any merchant-specific information about the Transaction, including custom information associated with the Transaction in the form of name-value pairs.

All name-value pairs included with an AutoBill will be automatically copied to any resultant Transactions.

Click a value displayed as a link to see the AutoBill related to the Transaction.

For more information, see Personal Identifiers Details.

Chargeback Details

The Chargeback Details page lists specific information about a selected Chargeback, including Chargeback details, information about the primary Transaction against which the Chargeback applies, and associated Transactions, if any.

Chargeback Details Page

The bottom of the Chargeback Details page includes a pane which summarizes the Chargeback history.

  • Line Items lists the Charges and Products associated with the Transaction.
  • Token Activity lists any Token activity associated with the transaction, such as customer purchases, refunds, or grants.
  • Disposition History lists the current status of the Transaction as it moves through the payment processor.
  • Activity History lists CashBox or customer activity, such as email notifications or payments, related to the Transaction.
  • Event History lists any Rated Unit Events associated with the Transaction.
  • Personal Identifiers lists any merchant-specific information about the Transaction.

If there are other Transactions related to the primary Transaction, they are listed under Associated Transactions at the very bottom of the page.

The following table lists the Chargeback Details Parameters available on the Chargeback Details page:

Field

Description

Chargeback ID

CashBox’s unique identifier for the Chargeback.

Case Number

The identifier for the Chargeback assigned by the merchant processor.

Merchant

Your company’s name.

Reference Number

The secondary Chargeback identifier used by some payment processors, if provided.

Status

The current status of the Chargeback and date and time of the latest status.

For more information, see Chargeback Status Definitions.

Status Change Time

The date and time the status of the Chargeback was last changed.

Amount

The amount and currency of the Chargeback.

Posted Time

The date and time that the Chargeback case was received by Vindicia.

Reason Code

The reason code from the payment processor associated with the Chargeback. For more information, see Chargeback Reason Codes.

Processor Received Time

The date and time the processor received the Chargeback notice from the issuing bank.

Description

A detailed explanation of the reason code.

Vindicia Received Time

The date and time the Chargeback was received by Vindicia and entered into the system.

Bank Merchant ID

Your company’s unique identifier with the payment processor.

Disposition Log

A link to a log that lists the disposition status history of the Chargeback. Information about the disposition status history is listed in tabular format. Details include:

• Disposition Status

• Timestamp of the latest status

• Note, if any, about the status

For more information, see Chargeback Status Definitions.

Merchant Transaction ID

Your identifier for the primary Transaction identifier. Click View Transaction to display the details of the original transaction.

Refunds

Refunded amount(s) for the primary Transaction, if any.

If refunds have been issued on the Transaction, information about the refunds is shown in tabular format. Details include:

  • Refund Amount
  • Currency Type
  • Date
  • Refund Status
  • Additional information, as appropriate

For more information, see Refund Details.

Timestamp

The date and time the original Transaction occurred.

Amount

The amount and currency of the original Transaction.

Merchant Customer ID

The merchant’s unique identifier for the customer Account.

Merchant Affiliate ID

Custom text field, which may be used to track your affiliates.

Division ID

The sub-division of the Merchant ID by which the payment provider reports or settles funds, if any.

IP Address

The IP address the original order originated from, if captured and passed to Vindicia.

Email

The customer’s email address. Also provides a count of previous transactions associated with this email address.

Customer Tax Exemption

The customer’s tax exemption status. If tax exemption status is unknown, this field displays “Not Available.”

Payment Type

The payment method used to finance the Transaction and a count of the number of previous transactions associated with this particular payment method. Valid types include:

  • CreditCard
  • ECP
  • DirectDebit
  • PayPal
  • Skrill
  • Boleto
  • EDD
  • Tokens

Account Holder

The name associated with the payment method used for this Transaction.

Billing Profile ID

The merchant’s unique ID associated with the Billing Profile for this Transaction.

Customer Specified Type

The Credit Card type supplied by the customer.

Customer Specified Description

The payment method profile description supplied by the customer.

Credit Card Number

The credit card number used for this Transaction, if a credit card is used as the payment method for this Transaction.

When the customer enters this number, it is hashed, securely sent, and stored in the CashBox system. Thereafter, only the first 6 and last 4 digits of this number are displayed.

Credit Card Expiration

Expiration date of the credit card, if a credit card is used as a payment method for this Transaction.

Last Account Update Request Date

The date the last Account Updater request was sent.

Last Account Update Response

The response from the last Account Updater request.

Response Code (A/E)

The response code received from the last Account Updater request.

(ECP) Account Type

Type of bank Account (Consumer Checking, Consumer Savings, or Corporate Checking), if ECP is used as the payment method for this Transaction.

(ECP) Transaction Type

The types of Transactions supported, if ECP is used as the payment method for this Transaction. Valid values are:

  • Inbound: funds can be debited from Account (to merchant)
  • Outbound: funds can be credited to Account (from merchant)
  • InboundOutbound: funds can be debited or credited from/to Account
  • Transfer: Funds can be transferred between two Accounts (non-merchant Accounts). This type is not currently supported.

(ECP) Routing Number

Required field, specifying the Bank Routing Number for an ECP

(ECP) Account Number

Required field, specifying the Bank Account Number.

When this number is entered it is hashed, securely sent, and stored in the CashBox system. Thereafter, only the last 4 are displayed.

(Boleto) Fiscal Number

Displays the last four digits of the customer’s registration number (CPF/CNPJ).

(EDD) Bank Sort Code

Displays the last four digits of the bank sort code.

Token Type

Displays the Token Type used for payment.

Token Description

Displays the description for Token Type used for payment.

Token Balance

Displays the current balance for the Token Type used for payment.

Billing Address

The Billing address information for the customer that may include the customer’s Name, Address lines, City, State/Province, Country and Postal Code.

Although this field is optional in CashBox, merchants may require parts of the address to process , and to calculate applicable taxes. Note that merchants who charge taxes typically use the address information provided in the Shipping Address field to calculate taxes, because that is the location where the Product will most likely be used.

(Credit Card) CVN Checked

Indicates whether the verification code was checked by the payment processor.

  • Yes: code was checked and verified
  • No: code was not checked

(Credit Card) Code

The Address Verification Service reason code and description returned by the payment processor.

(Credit Card) CVN Checked

Indicates whether the CVN code was checked for the Transaction.

(Credit Card) AVS Code

The Address Verification System reason code and description returned by the payment processor.

(Credit Card) CVN Code

The Card Verification Number reason code and description returned by the payment processor.

Payment Provider Response

Indicates the status of the payment provider and if an auth response was expected.

  • Transaction Successful: Approved
  • Transaction Declined: No Answer
  • Not Available

Shipping Information

The shipping address information for the customer, including:

  • Customer's Name
  • Address
  • City
  • State/Province
  • Country
  • Postal Code

Although this field is optional in CashBox, merchants may require parts of the address to process , and to calculate applicable taxes. Note that merchants who charge taxes typically use the address information provided in the Shipping Address field to calculate taxes, because that is the location where the Product will most likely be used.

Line Items

Lists the items, Products, or services associated with the Transaction.

Token Activity

Lists any Token activity associated with the Transaction.

Disposition History

Lists Transaction status information and changes.

Activity History

Lists all events associated with the Transaction. Activity History might include:

  • Activity type
  • Date and time of activity
  • Activity details, if any

Events are either reported by the merchant, or generated by an AutoBill for billing events. Pre-defined event activities include: Login, Logout, Email, Call, URL access, Product delivery/Fulfillment, service use, service cancellation, and Notes.

You may also define your own activity events to display in this field.

Event History

Lists any Rated Unit Events associated with the Transaction.

Personal Identifiers

Optional, customized, merchant-specific information associated with the Transaction in the form of name-value pairs.

Click a value displayed as a link to see the AutoBill related to the transaction.

For more information, see Working with Custom Data.

Associated Transactions

Other Transactions that are related to the primary Transaction that is associated with the Chargeback.

 

On the Chargeback Details page, you may also:

  • View a list of all Transactions associated with the Payment Method displayed for this Transaction.
  • View the details about the primary Transactions associated with the Chargeback.
  • View a list of all Transactions associated with the Customer Email address displayed for this Transaction.

To view a list of all Transactions associated with the Payment Type for the Transaction:

  • Click the link in the Payment Type field. For example, if the Payment Type is a credit card, the link is CreditCard (Active) or CreditCard (Inactive).

    CashBox opens the Transactions List page, which displays a list of all Transactions in your records where payment was made using the same payment method. For more information, see Searching for Transactions.

To view details on the primary Transaction associated with the Chargeback:

  • Click the View Transaction link on the right side of the Chargeback Details page to open theTransaction Details page for the Primary Transaction.

To view a list of all Transactions associated with the Customer Email address for the Transaction:

  • Click the email address in the Email field.

    CashBox opens the Transaction List page, which displays a list of all Transactions in your records that share a common customer email address.

Chargeback Probability

If you have purchased Vindicia’s ChargeGuard Fraud Screening package, the Transaction Details page shows Original Chargeback Risk and Latest Chargeback Risk fields that assess the likelihood of a Chargeback, and Risk Explanation fields that detail the reasons for the Chargeback risk score. For example:

Transaction Details Page: Chargeback Risk and General Explanation

Note If a Transaction is associated in any way with a previous Chargeback in the Vindicia system, Chargeback Risk is always 100%.

Use the information in these fields to perform risk analysis and set your Chargeback Risk threshold appropriately.

Click view details... to see more information about the Chargeback risk calculation:

Transaction Details Page: Chargeback Risk Explanation Details

Note If you have purchased Vindicia’s ChargeGuard Fraud Screening package, you may set up your Transaction searches to display the Chargeback risk score for each Transaction directly on the Transaction List page.

For more information about setting display options on the Transaction Search page, see Searching for Transactions.

Refund Details

If there are refunds associated with a Transaction, their information is included on the Transaction Details page.

Refunds Field Details are listed below:

Field

Description

Amount

Amount refunded. CashBox supports both full and partial refunds. (The total amount refunded can never exceed the original Transaction amount.)

Cur or TYPE

Currency or Token Type used for the refund.

TS

Timestamp (Date and Time) of refund.

Status

Current status of the refund. Refunds are submitted to payment processors in batch mode.

• Pending: Refund is queued in a batch job that has not yet been run.

• Complete: Refund was processed by the payment processor.

Ref String

Data returned by the payment processor about the refund. This field is usually empty.

Ref ID

Transaction ID associated with the refund transaction sent to the payment processor.

Note

Any text entered in the Refund’s Note field when the refund was processed.

 

Line Item Details

The Line Items pane lists all line items associated with the Transaction, including Products purchased, Charges added, and Tax amounts.

Transaction Details Page: Line Items Panel (Product)

Line Item Details may include:

 

Field

Description

SKU

A Product ID or shop-keeping unit for a line item associated with the Transaction.

Description

A short description of the line item.

Qty

Number of items in this line item.

Amount

Amount paid for the line item and the currency used as payment for the Transaction, if currency was used. If Tokens were used instead, this column is not displayed.

Token

Token type used as payment for the Transaction, if Tokens were used. If currency was used instead, this column is not displayed.

Service Period

The service period of the transaction.

 

Token Activity

When a Transaction involves Tokens, such as when a customer purchases a Product that includes Token grants, or a customer service agent grants Tokens to a customer, that information is recorded in the Transaction’s Token Activity history, as listed on the Transaction Details page. Each Token Type is listed in a separate row in the table.

 

Transaction Details Page: Token Activity Panel

Token Activity Details information includes:

Field

Description

Timestamp

Date and time of the activity involving the specified Token type.

Activity Type

The kind of token activity:

  • Decrement
  • Purchase
  • Refund
  • Grant

Quantity

The number of units of a particular Token Type. If a merchant allows negative token balances, this number may be negative.

Token ID

The Token Type ID.

Token Type

Provides a user friendly name, if any, for the Token.

Note

Merchant-provided note, if any, about the token activity.

 

Disposition History Details

When a financial action affects a Transaction, the nature of that activity is recorded in the Transaction’s disposition history, and on the Transaction Details page. For example, when a purchase Transaction made by credit card is successfully processed, the first entry in the Disposition History field is assigned a status of Captured.

 

Transaction Details Page: Disposition History Panel

Disposition History Details information includes:

Field

Description

Timestamp

Timestamp (Date and Time) of the Transaction event.

Disposition

Status of the Transaction event.

For a list of possible Transaction status settings and their meanings, see Transaction List Page Status Definitions.

Note

Text note.

Activity History Details

When activity takes place against a Transaction, such as when an AutoBill notification is sent to a customer, or when a customer service representative adds a note about a customer interaction, that information is stored and listed on the Transaction Details page.

Transaction Details Page: Activity History Panel

Activity History Details information may include:

Field

Description

Type

The kind of activity recorded against the Transaction.

TS

Timestamp (Date and Time) that the activity occurred.

IP

IP address where the activity originated, if available.

Details

Specific information associated with the activity. For example, for CashBox email notifications, details include the email type, PSN or Serial Number of the AutoBill, email template name, email template version, and the two letter language code associated with the email template used.

Event History Details

If Rated Unit Events are included in this Transaction, CashBox displays them here.

For more information, see Creating Rate Plans.

Transaction Details Page: Event History Panel

Rated Unit Event History Details information may include:

 

Field

Description

Rated Unit Event Timestamp

The timestamp for the Event.

Product ID

The Product ID associated with the Event.

Rate Plan ID

The Rate Plan ID associated with the Event.

AutoBill ID

The AutoBill ID associated with the Event.

Amount

The number and type of Units included in the Event.

 

Personal Identifiers Details

If a merchant provides name-value pair data to CashBox in relation to this Transaction, it is displayed in the Personal Identifiers field.

All name-value pairs included with an AutoBill will be automatically copied to any resultant Transactions.

For more information, see Working with Custom Data.

Transaction Details Page: Personal Identifiers Panel

Personal Identifiers Details information may include:

Field

Description

Identifier

Your custom identifier for the Transaction.

Value

A value assigned to an instance of the data for this Transaction.

Values displayed as links indicate that the value corresponds to an AutoBill associated with the Transaction. If your user role gives you access to AutoBills, click the link to view the AutoBill details. For more information, see AutoBills.

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