CashBox Portal User Guide
CashBox for Salesforce
ECP One-Time Transactions
The following diagram describes the Payment Capture flow for one-time transactions when customers provide a Payment Method of Electronic Check Processing (ECP).
Payment Capture Flow: One-Time Transactions and Electronic Check Processing
For one-time transactions with ECP:
- A merchant sends a transaction to CashBox to perform an internal validity check to ensure Account and Payment Method information meets internal consistency check, and optionally calls the ChargeGuard Fraud Screen to determine chargeback probability.
- If the transaction passes the validity check (and is within fraud screen threshold if chargeback probability is calculated), then the transaction is either sent for processing, or the merchant application performs additional work before explicitly submitting the transaction for processing.
- If the transaction fails the validity test, a failure reason code is returned (and if chargeback probability is calculated, a fraud screen score is also returned).
- CashBox submits transaction to the payment processor and can perform either a Validate and Deposit or just a one-time Validate (and optional Verify that can be configured by the merchant since there are typically additional payment processor fees incurred for verification services) when more processing is required before an explicit Deposit (for example, to ensure that a tangible good is shipped before capturing the transaction).
- When the transaction is deposited, CashBox sends a One-Time Inbound or Outbound Success notification.
- The payment processor submits the transaction to the appropriate ACH or CPA network.
- Following network rules, the funds are deposited into the merchant's account, or the payment network notifies CashBox of any declines.
- If the deposit is not declined after the payment-processor specific number of banking days (currently six days), then the transaction is marked Captured.
- If the deposit is declined due to insufficient funds, the payment processor retries the deposit based on a merchant-defined number of days and CashBox then waits another deposit cycle (that is, six banking days).
- If the customer's transaction is declined, the transaction is marked as a Hard Fail and CashBox sends a Hard Fail notification.
- If a transaction is refunded, CashBox sends a Refund notification.