Vindicia Subscribe Portal User Guide
- Vindicia Subscribe Portal User Guide Overview
Chargeback Reason Codes
Payment Capture Flows
Billing Notifications and Templates
Vindicia Subscribe Dashboard
Using the Vindicia Subscribe Portal
Vindicia Subscribe for Salesforce
ECP Recurring Billing
The following diagram describes the Payment Capture flow for recurring billing when customers provide a Payment Method of Electronic Check Processing (ECP).
Payment Capture Flow: Recurring Billing and Electronic Check Processing
For recurring billing with ECP:
- Vindicia Subscribe sends a Pre-Bill, End of Trial, or Expiration notification.
- Vindicia Subscribe performs an internal validity check to ensure Account and Payment Method information meets an internal consistency check.
- If the transaction passes the validity check, processing continues.
- If the transaction fails, then Vindicia Subscribe sends a Hard Failure notification.
- If the customer opts out of the subscription via the merchant’s customer self-service portal after a Pre-Bill notification has been sent, then Vindicia Subscribe sends a Cancellation notification.
- The merchant defines how many days before subscription expiration that billing should be attempted. For as long as a customer does not opt out of a subscription, Vindicia Subscribe continues to submit a billing transaction to the payment processor.
- If a transaction fails the CashVindicia SubscribeBox consistency check or if a failure is received from the payment processor, Vindicia Subscribe sends a Hard Fail notification.
- When the transaction is successfully deposited, a Success notification is sent, and the AutoBill is given a status of Authorized Pending. A merchant application can entitle a customer at this time, or require that the customer wait until the transaction is successfully captured (that is, no decline is received for the deposit, a period of time that for the current ECP implementation takes six banking days).
- The payment processor submits the transaction to the appropriate ACH or CPA network.
- Following network rules, the funds are deposited into the merchant's account, or the payment network notifies Vindicia Subscribe of any declines.
- If the deposit is not declined after the payment-processor specific number of banking days, then the transaction is marked Captured.
- If the deposit is declined due to insufficient funds, the payment processor retries the deposit based on a merchant-defined number of days, and Vindicia Subscribe then waits another deposit cycle (that is, six banking days).
- If the customer's transaction is declined, the transaction is marked as a Hard Fail and Vindicia Subscribe sends a Hard Fail notification.
- If a transaction is refunded, Vindicia Subscribe sends a Refund notification.