Decline Recovery Report

This report enables you to examine the effectiveness of your retry strategies. Using a cohort based on initial billing attempts that occur between the Start and End dates of a report, and which all have the same Initial Response Code, the Decline Recovery report tracks Retry results to-date as of the Report Run Date. The report automatically extends to the number of configured Retry attempts that have occurred to-date. Bear in mind that a cohort consists of invoices with initial billing attempts between the Start and End dates of the report that also share the same Initial Response Code and Currency. Performance is tracked, through multiple retries, all the way through the retry period (if run after a complete Retry cycle has finished), providing a complete picture of the end results of your retry strategy.

You can schedule this report (CSV format) and be notified when they are completed, or run the report on-demand (CSV format).

Create Decline Recovery Report Schedule

To run the report, go to Reports > Run Reports and select the report name. Enter a Day of Report date and, if you want to be notified when the report is ready, enter an email address. Click Submit.

To schedule a report, go to Reports > Create Scheduled Report and select the report name. Select weekly/monthly and enter a Begin the first report period date. Enter an email address if you want to be notified when the report is ready, and click Submit.

The following sample report shows a cohort of all billing attempts with an initial billing/attempt date of 7/4/17 and tracks Recovery through all retry attempts to-date.

Decline Recovery Report

Enter the desired parameters and click Submit to generate the report.

The following table describes the display fields of this report.