Chargeback Status Definitions
The following table summarizes the possible values for the Status field of the Chargeback object, and provides additional information relevant to understanding those values.
| Status | Definition |
| New | Initial status when a Chargeback is received by Vindicia for review. |
| Retrieval | Retrieval/Ticket Request is received by Vindicia. |
| Responded | Vindicia has responded to a retrieval/ticket request. |
| Legitimate-Other | The Chargeback will not be challenged due to a customer service/billing issue made by the merchant. |
| Legitimate-Fraud | The Chargeback appears to be a case of true fraud, and will not be challenged by Vindicia. |
| Challenged | Vindicia has submitted rebuttal documents to the processor in an attempt to reverse the Chargeback. |
| Appealed | The customer submitted a Chargeback, Vindicia successfully challenged the Chargeback, and the customer or issuing bank has elected to continue the dispute. |
| Won | The Chargeback was reversed in favor of the merchant. |
| Lost | The Chargeback stands and no money will be transferred back to the merchant. |
| Expired | Chargeback documents or Transaction information was received too late, and Vindicia is unable to respond to the Chargeback. |
| Pass | Even though there is complete Transaction and Chargeback information, Vindicia is choosing not to challenge the Chargeback. |
| Incomplete | A Chargeback was received on a Transaction that is missing Transaction detail/information. Vindicia is unable to respond to the Chargeback until the Transaction detail is received. |
| New-2nd Chargeback | A second Chargeback is received on a Transaction that was previously charged back, responded to, and won. |
| Duplicate | A duplicate Chargeback is received and entered on a single Transaction. |
| Pre-Arbitration | Visa only. The issuing bank indicates that a customer continues to dispute a Chargeback previously reversed in favor of the merchant, and offers the merchant an opportunity to return the funds to the customer before pursuing arbitration. |
| Pre-Arbitration Accept | Visa only. A customer continues to dispute a Chargeback previously reversed in favor of the merchant. Vindicia elects to return funds to the customer for the previously won Chargeback rather than pursuing arbitration. |
| Pre-Arbitration Decline | Visa only. A customer continues to dispute a Chargeback previously reversed in favor of the merchant. Vindicia indicates its willingness to engage in arbitration on behalf of the merchant. |
| Pre-Arbitration Won | Visa only. A disputed Chargeback slated for arbitration was reversed in favor of the merchant prior to entering arbitration. |
| Pre-Arbitration Pass | Visa only. A customer continued to dispute a previously won Chargeback that Vindicia expressed its willingness to engage in arbitration over, but the pre-arbitration decision is to allow the customer to retain the funds. |
| Arbitration | The Chargeback is in arbitration, and the card association will rule on the legitimacy of the Chargeback. |