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Vindicia Knowledge Center

Refunds

Any refunds associated with the primary Transaction are listed in a Refunds pane.

Listed information includes:

Field

Description

Amount

Amount refunded. CashBox supports both full and partial refunds, such that the total amount refunded can never exceed the original Transaction amount.

Cur

Currency used for the refund Transaction.

TS

Timestamp (Date and Time) of refund.

Status

Current status of the refund. (Refunds are submitted to payment processors in batch mode.)

• Pending: Refund is queued in a batch job that has not yet run.

• Complete: Refund was processed by the payment processor.

Ref String

Data returned by the payment processor about the refund. (This field is usually empty.)

Ref ID

Transaction ID associated with the refund transaction sent to the payment processor.

Note

Any text entered in the Refund’s Note field when the refund was processed.