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Vindicia Knowledge Center

Chargeback Reason Code Summary

This report breaks down the chargeback count, by month and by reason code, for a selected time period.

Use this report to help identify product and/or internal customer service issues that may be resulting in an increased chargeback rate.

Select a Date Range, and a Payment Method, if desired, and click Submit to generate the report.

Display Columns

Field

Description

Reason Code

The reason code assigned to the chargeback by the Payment Processor.

Description

The Payment Processor's description of their reason code.

Month(s)

The month the chargebacks were received, based on Payment Processor received date.