Transaction Refund Detail
This report lists refund Transaction details for the selected time period. The original Transaction information and refund Transaction ID and date are also provided.
Totals, by page or All, provided for Pre-Tax and Total Billed.
Enter your search parameters, select the information you wish to be displayed, and click Submit to generate the report.
Display Columns
|
Field |
Description |
|
Company |
The Customer’s Company, if available. |
|
Account ID |
The Customer’s ID. |
|
Account Name |
The Customer’s Name |
|
Affiliate ID |
The affiliate ID of each listed Transaction, if any. |
|
Sub-Affiliate ID |
The sub-affiliate ID of each listed Transaction, if any. |
|
Product ID |
Product ID from the customer's Subscription or as specified in the Transaction. If the Transaction is not generated from an Subscription and the Product is not defined in CashBox, this field will not be populated. |
|
Product Name |
Product description from the customer's Subscription, or as specified in the Transaction. If the Transaction is not generated from an Subscription and the Product is not defined in CashBox, this field will not be populated. |
|
Billing Plan ID |
ID of the associated billing plan. |
|
Payment Method |
Payment Method used for the original Transaction (e.g., Credit Card, ECP, PayPal). |
|
Payment Method Type |
Additional information concerning the Payment Method used. If the payment method is Credit Card, the card type (e.g., Visa, MasterCard, AMEX, Discover, etc.) will be used. If the payment method is Token, the token type will be displayed. For some Payment Methods, such as Boleto and PayPal, no additional information is available. |
|
Original Transaction ID |
The ID of the Transaction for which the refund was generated. |
|
Processor ID |
The name Vindicia uses to identify a CashBox Transaction to the associated payment processor. This is usually the CashBox Transaction ID. In some cases however, due to the format requirements of some payment processors, CashBox alters the Transaction name before sending it to the processor. In those cases, the name of a transaction in a report by the payment processor will differ from the name of the same transaction in a report by Vindicia. The enables you to reconcile the original CashBox Transaction name with the altered Transaction name CashBox sends to the payment processor, to identify the Transaction. |
|
Original Transaction Date |
The date of the Transaction for which the refund was generated. |
|
Pre Tax Amount |
Amount before tax. |
|
Tax Collected |
Tax calculated. |
|
Total Billed |
Amount plus Tax. |
|
Currency |
Currency of refund Transaction. |
|
Refund ID |
ID of the refund Transaction sent to the payment processor. |
|
Refund Date |
Date of the refund. |
|
Refund Amount |
Amount of the refund (can be partial or full). |
|
Refund Status |
Status of the refund Transaction. • Reported—refund has been issued but has not been processed by the payment processor/issuer. • Processing—refund call has been requested for a transaction that has not yet been captured. The refund will start processing after capture of the transaction (refunds are batched and sent daily). • Failed—payment processor has rejected the refund. • Complete—refund Transaction has been sent and processed by payment processor |
|
Refund Note |
Note, if any, entered when the refund was issued. |
|
Issued By |
The user name of the person who processed the refund. |
|
City |
Customer’s billing city. |
|
State/District |
Customer’s billing state or district. |