Refund requests are queued into batch jobs that are sent to payment processors periodically throughout the day. If you view a Refund before its batch job is completely processed, the Refunds field will list its status as Pending. After the refund is processed the status will change to Complete.
Date the refund was created.
Amount of the Refund.
If the refund includes Tax or not.
Status of the Refund.
What kind of communication was sent.
Notes made by the CSR when issuing refund.