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Vindicia Knowledge Center

Refunds

Refund requests are queued into batch jobs that are sent to payment processors periodically throughout the day. If you view a Refund before its batch job is completely processed, the Refunds field will list its status as Pending. After the refund is processed the status will change to Complete.

Created Date

Date the refund was created.

Amount

Amount of the Refund. 

Includes Tax

If the refund includes Tax or not. 

Status

Status of the Refund.

Distribution

What kind of communication was sent.

Note

Notes made by the CSR when issuing refund.