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Vindicia Knowledge Center


IP Address

The IP address from which the order originated, if available.

MAC Address

MAC address of the computer from which the Transaction originated.

Chargeback Risk

The chargeback risk assigned to each listed Transaction.


Current probability that a Transaction will result in a chargeback or exception, as calculated by CashBox if Chargeback Fraud Screening is enabled for this merchant Account.

  • -2: an error occurred
  • -1: no risk determined
  • 0-100: percent chance of a chargeback or exception

The date on which the latest chargeback risk was calculated is displayed to the far right of the risk score.

Risk Explanation

Brief explanation for the Chargeback Risk score.

Distance from IP to Billing Address

The physical distance between the customer’s IP address and the customer’s billing address for each listed Transaction in the search results. Distance can be a factor in determining chargeback risk.