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Vindicia Knowledge Center

Credits

You can grant credit to an Account in response to a Customer Service call, or for a Customer Anniversary or any offline activity. You can grant credit in the form of Tokens or Currency. You can not grant Time Credits. Once granted to an Account, you can apply credits to Subscriptions or One-Time Transactions.

Credit Type

Either Currency or Tokens

Amount

The numerical amount of the credit

Currency

The currency or token type in which to apply the credit

Reason

Reason for applying the credit

Note

CSR note field associated with this credit

Sort Value

This value is used to determine the order in which Credits are redeemed

Description

Detailed description of the credit for tracking purposes