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Vindicia Knowledge Center

Credit Activity

Credit Activity displays your currency, time and token credit activity for all your customers.  Each credit made in cashbox is displayed here with the below information.  You can select the Customer ID to drill down into that customer.

Transactions in cashbox consume credits against new charges prior to generating new invoices and charging payment methods during subscription renewal processing. 

You can add Credits to a Customer or Subscription using the CashBox Portal grant credit functionality from the Customer or Subscription pages. 

Created Date 

The date the credit was applied.

Credit Type 

The credit type involved in the activity: Time, Token, Currency, or Gift Card. 

Activity Type 

The activity type listed: Consumption, Gift Card Redemption, Gift Card Reversal, Grant, Refund, or Revocation. 

Customer ID 

The Customer ID to which the listed activity applies.

Name 

The Customer Name to which the listed activity applies.

Subscription ID 

The subscription (AutoBill) ID to which the listed activity applies.

Subscription Rebill Name 

TBD

Amount 

The amount of the listed credit activity. 

Balance 

The credit balance left after the listed activity. When granting a credit, the Amount and Balance fields will be equal. When the credit or part of the credit is used towards a billing transaction, the values of Amount and Balance change accordingly. 

Transaction 

The transaction ID of the listed activity. 

Gift Card SKU 

The gift card SKU for the listed activity. 

Gift Card Status 

The current status of the gift card.

  • Active: the gift card is available for redemption.
  • Deactive: the gift card has been rejected by the payment processor; the gift card redemption was unsuccessful; the gift card has been redeemed and you redemption reversal was successful. 
  • Redemption Pending: the gift card redemption is being processed by the payment processor.
  • Unknown: CashBox cannot determine the status of the gift card. This means that either CashBox could not contact the payment processor, or that it could not interpret its response.
Note 

The note added when the credit was granted or revoked.