Chargeback Changes: Spreadsheet Download

The Chargeback Spreadsheet (also referred to as the "Delta Since Report") lists all chargebacks received during the specified time frame, as well as any status changes that may have been made to existing chargebacks.

For Filtering, select Display only terminal status to show only Chargebacks for which the status is final. A Chargeback with a terminal status is always one of the following:

• Legitimate fraud: The Chargeback is due to legitimate fraud.
• Legitimate other: The Chargeback is due to a business error or a problem with the product or service.
• Pass: Vindicia cannot dispute the Chargeback for one of the following reasons:
• The amount is less than $5.00.
• The AVS data is missing, or the AVS data is rated I7 or I8.
• Vindicia has accepted the second chargeback (sometimes called the “pre-arbitration”).
• There is not enough data to win the challenge.
• Expired: Vindicia did not receive all of the transaction data in time to dispute the chargeback before it expired at the payment processor level.
• Lost: Vindicia challenged the Chargeback and lost.
• Won: Vindicia challenged the Chargeback and won. (The Chargeback is in terminal status 90 days after the processor receives the Chargeback).
• Appealed: The Chargeback was won, but the cardholder or issuing bank appealed the chargeback; or, the issuing bank reversed an error or decision.

For Download Format, choose from the following options:

• Select whether the results should be returned as a Comma Delimited or Excel file.
• If you create a report for a large date range, select Compress download with zip to compress your returned file's size.

Click Download File to open the standard Save As… dialog, and download your results.

Open the file or save it for future use.